What courier services are you using?

We partner with reputable courier services to ensure reliable and secure delivery of your orders. The specific courier service we use may vary depending on your location and the nature of the shipment. Some of the common courier services we collaborate with include UPS, FedEx, DHL,etc. Rest assured that we strive to select the most suitable courier for each shipment to ensure your stones are delivered safely and in a timely manner.

What is your shipping cost?

Shipping charges are waived for orders exceeding $10,000. For orders below this threshold, shipping costs will be determined based on your location and will be finalized accordingly. We aim to provide affordable and convenient shipping options to ensure that you receive your precious stones safely and efficiently. Please feel free to contact us for further clarification or assistance regarding shipping charges.

What are your shipping destinations?

We offer worldwide shipping, delivering our products to customers across the globe.

What is your processing time?

Our processing time varies depending on the specific product and its availability. We strive to process and prepare orders as quickly as possible to ensure timely delivery. Typically, our processing time ranges from 1-3 business days. However, during peak seasons or for customized orders, it may take slightly longer. Rest assured that we will communicate with you regarding the estimated processing time for your specific order. 

Do you offer returns and exchanges?

Yes, we offer returns and exchanges within 14 days of receiving the gems. If you are not satisfied with your purchase, you can initiate a return by contacting our customer service team. Please note that the returned goods will be subject to inspection. Once the inspection is complete and the goods are deemed to be in their original condition, we will process the refund. The refund will be credited back to your bank account, taking into account any applicable bank charges for the transfer. We strive to provide a hassle-free return process while ensuring the quality and integrity of our products. Learn more about the return policy here.